Billing Processer - Louisville, KY in Louisville, KY at Vaco

Date Posted: 2/10/2021

Job Snapshot

Job Description

  • Processes designated departmental timecards to assist payroll
  • Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals and enters adjustments into the billing system.
  • Researches and resolves routine billing questions and discrepancies. Refers unusual problems to higher-level personnel.
  • Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
  • May calculate and prepare basic manual billings for non-complex billing arrangements.
  • May gather and summarize supplemental billing information to accommodate customer billing requirements.
  • May review various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedures.
  • Posts cash receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified payments.
  • Posts payments as appropriate into the billing system to clear open obligations, or prepares remittance advices to accompany payments sent to the lock box or corporate office.
  • May accept credit card payment from customers over the phone and process recurring payments.
  • May complete customer set up in company billing system(s).
  • May have limited contact with customers to assist with researching billing questions and providing copies of the support documentation.
  • Performs other job-related duties as assigned.

  • Some related accounting or office experience.
  • Directly related experience in which incumbents have worked with customers in a billing function.
  • A good knowledge and understanding of billing transactions and processes.
  • Should have basic MS Excel skills.
  • Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
  • The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
  • Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
  • Good math aptitude and the ability to work accurately with numbers are essential.