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Billing Supervisor in Scottsdale, AZ at Vaco

Date Posted: 3/14/2019

Job Snapshot

  • Employee Type:
    Seasonal/Temp
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/14/2019
  • Job ID:
    BILLI73538

Job Description

Reports To: Director of Financial Services
Direct Reports: None
Length: Temporary
Interview Process: Phone Screen Only

Job Duties by Core Process:

  • Marine Billing

  • Process billing data
  • Identify and resolve issues requiring clarification
  • Generate and communicate billing instructions to billing clerks

  • Rail Billing

  • Process billing data
  • Identify and resolve issues requiring clarification
  • Generate billing upload and instructions and communicate to billing clerks

  • Yard: Chassis Flips & AIM

  • Review data received from customer service center
  • Upload invoice request into billing template
  • Generate billing upload and instructions and communicate to billing clerks

  • Interest Invoicing

  • Receive interest invoice billing details from AR Admin
  • Review details and communicate billing instructions to billing clerks

  • Dispute Resolution

  • Receives dispute from customer
  • Open dispute in ERP and assign dispute category
  • Determine validity of dispute
  • Notify customer of invalid disputes
  • Identify and resolve disputes requiring input from operations and/or customer service
  • Determine where credits and re-bills are required
  • Provide instructions accordingly to billing clerks
  • Maintain disputes dashboard
  • Resolve and close disputes in ERP

  • Other Duties

  • Ad hoc reporting
  • Issue research