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Business Application Specialist in Minneapolis, MN at Vaco

Date Posted: 5/11/2018

Job Snapshot

Job Description

Vaco Technology is looking for a Business Application Specialist to work on a long-term contract for our client in the western suburbs of Minneapolis.
No out of state candidates or 3rd Party Vendors apply.

This resource will be primarily working within our ConnectWise & Logic Monitor applications.

They should have a background working within Software/Business Applications within an IT team. We need someone with a strong aptitude for software - primarily business ERP/CRM/Incident Management applications.

Initially this role will be responsible for getting the systems fully setup but then they may be responsible for some internal support items as well regarding these platforms. We want a well-rounded individual with a strong software background.
Start ASAP and help us ensure the data is appropriately setup within these platforms for our managed services clients. The work will range from simple entry to complex workflow creation.

Day to Day Responsibilities:

  • Ensure client locations/contacts are setup appropriately
  • Ensure SLA's are accurately setup within these platforms
  • Create workflows to automate ticket escalation/notifications
  • Setup of new boards within ConnectWise
  • Setup of new users/group within ConnectWise
  • Understand the use of each application so users can address their questions to this person for remediation
  • Assist the development team with reporting
  • Assist the MSP team with data queries

Job Requirements