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Business to Business Collections in Memphis, TN at Vaco

Date Posted: 4/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
  • Job ID:

Job Description

Business to Business Collections

Vaco has a client that is looking for a Business to Business Collections rep. In this role, you will be responsible for pursuing payment for invoices and unauthorized charge-backs, follow an established collection policy and procedures including proper account notation and follow up, utilize negotiating skills to leverage payment under acceptable terms and refer to supervisor for third party collection when terms cannot be met. Overall, work with Customer Service and Sales to ensure all customer requirements impeding collection are resolved.


  • Make regularly scheduled collection calls when accounts become delinquent (invoices aged beyond 30 days)
  • Maintain a good follow up system to insure promises to pay are met and accounts are not neglected.
  • Annotate accounts from all calls so that a history is maintained for all accounts regarding collections efforts.
  • Review over payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund.
  • Prepare write - offs according to the department and company policies and procedures.

Job Requirements:

  • 1-3+ years of B2B Collections in fast paced, high volume environment.
  • Ability to positively and effectively communicate verbally and in writing.
  • Commitment to excellence in customer service.
  • Proven successful results, in meeting or exceeding established collections goals resulting in a reduction of DSO and Bad Debt.
  • Display effective interpersonal skills with all levels of employees.
  • Highly organized and detail oriented with the ability to prioritize multiple and changing responsibilities.
  • Strong integrity and work ethic are critical; as is the ability to have fun and work in an engaging, highly collaborative team environment.
  • Strong Excel skills, Microsoft Word, Outlook.
  • Experience with various collections software platforms