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Business to Consumer Collector in Orlando at Vaco

Date Posted: 10/29/2018

Job Snapshot

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  • Experience:
    At least 2 year(s)
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Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting,Business to Consumer Collector and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Business to Consumer Collector to support the Sales and Marketing efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

As a Business to Consumer Collector, you will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.

  • Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
  • Legally, ethically and confidentially handle any correspondence and/or payments received.
  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
  • Assist all members of collections staff with daily processes and procedures when required.
  • Carry out any reasonable request by management.