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Card Operations Specialist in Memphis, TN at Vaco

Date Posted: 5/7/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    5/7/2019
  • Job ID:
    CARDO21355

Job Description

POSITION DESCRIPTION



POSITION SUMMARY

Provide ATM/debit & credit card network settlement and support for consumer card programs. Perform assigned posting, balancing duties and provide operational support for all card processing functions.



ESSENTIAL FUNCTIONS AND BASIC DUTIES

Perform ATM/debit & credit card network settlement balancing, general ledger posting, exception/adjustment research and resolution for consumer card programs.

Perform ATM/debit & credit card and customer account general transaction inquiries and account maintenance. Order ATM Cash for third party serviced ATM's and provide ATM deposit totals to branches for balancing. Research and resolve ATM discrepancies /out of balance conditions.

Initiate and coordinate ATM service request with third party vendors.

Research and resolve transaction disputes filed on ATM's by customers and/or foreign cardholders. Post adjusting entries to customer accounts and communicate corrections with customers.

Order and fulfill ATM and Instant Issue program supply orders and assist with resolving instant issue equipment errors. Cross-Train to provide support to branch, call center, customers and other departments for Electronic Services issues. Process incoming and outgoing wire transfers.

Provide backup assistance with EFT/ACH processing and postings. All other duties as assigned.



QUALIFICATIONS

EDUCATION/CERTIFICATION:
High school graduate or equivalent.

REQUIRED KNOWLEDGE:
Familiarity with related accounting procedures and GL structures

ATM/debit & consumer credit card network transaction and card processing experience are a plus

EXPERIENCE REQUIRED:
One to two years of related experience.

SKILLS/ABILITIES:
Excellent communication and public relations skills.

Strong attention to detail. Solid mathematical skills Team player

Proficient knowledge of Microsoft Word, Excel and related computer applications



WORKING CONDITIONS

NONE:
Typical office environment.