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Chargeback Specialist in Jacksonville, FL at Vaco

Date Posted: 3/28/2018

Job Snapshot

Job Description

Vaco Staffing has partnered with a national manufacturer and distribution company that is hiring a full time, contract to hire Chargeback Specialist. This is a long established company that is continuing to grow their headquarters and adding to the team as soon as possible.

General Purpose of the Chargeback Specialist:

Review, track and process high dollar and recurring chargebacks, non-compliance issues. Intended to not only research and resolve, but to correct issues moving forward. This position handles a large volume of chargebacks, and requires a high level of attention to detail, and analytical thinking.

Essential Function

Include the following duties, but not limited to:

  • Research/Resolve all chargebacksr, customer accounts with recurring issues, all non-compliance/logistic fees, Etc.
    • Order additional documentation or research files
    • Enter credit/debit memos to process/track chargebacks
    • Enter comments on the A/R accounts describing the deduction and the action taken
    • Dispute and follow up accordingly in a timely manner
      • Escalate to supervisor when exhausted all avenues and no resolution
    • Turn in credit/debit memos to Supervisor for processing
    • Follow up on all open discrepancies timely
    • Attach any supporting documentation/emails
    • Tracked on an Excel Spreadsheet that is updated and reporting to management weekly
  • Research/Resolve all "Investigations"
    • Communicate with other department managers for resolution and additional paperwork to resolve
  • Monitor websites for non-compliance fees, and research and address accordingly in a timely manner
  • File freight claims with Carriers, and prepare debit and credit memos
  • Process Returns paperwork (researching when applicable), and prepare credit memo for processing
  • Enter credit memos for damaged and defective goods, reclaims, promotional chargebacks, etc.
    • Print back up, and any applicable reports, and/or approval and attach with credit memo for processing

Qualification Requirements:

Education and Work Experience

  • Bachelor's Degree preferred
  • Past experience ideally in a wholesale distribution environment
  • Strong Microsoft Office skills (Excel/Word/Outlook)
  • Internet navigation (customer websites)
  • Strong 10-key/calculator/arithmetic skills.
  • Strong typing skills

Knowledge and Skills

  • Excels under pressure in a high-volume and time-sensitive environment
  • Detail oriented, analytical, thorough, accurate and versatile
  • Extensive researching, organizational, and communication skills (oral and written)
  • Maintains a professional, respectful and courteous attitude at all times
  • Ability to multi-task and work well in a team environment
  • Ability to prioritize, escalate and follow up

Please send resumes to ppompeo for immediate consideration.

Vaco Staffing
10752 Deerwood Park Blvd
Jacksonville FL 32256