Cisco UCCE Engineer in Nashville, TN at Vaco

Date Posted: 7/22/2019

Job Snapshot

Job Description

Must have:

  • Cisco UCCE and UCCX
  • Contact center deployment experience
  • ICM Scripting
  • Java programming

Responsibilities:

  • Provide excellent customer support for UCCE Platform and all add-on systems
  • Coordinate and assist with product implementation and issue resolution
  • Work well with the appropriate IT&S teams and vendors for the project (UCCE Tech team, Networking, Security, CUIC Reporting, DBAs, 2 Ring, ZOOM, etc)

Job Requirements

Must have: Cisco UCCE and UCCX Both packages offer the same thing, but UCCE is preferred as it has greater functionality and UCCX is generally used for smaller businesses, but both will be accepted Contact center deployment experience ICM Scripting Java programming Responsibilities: Provide excellent customer support for UCCE Platform and all add-on systems Coordinate and assist with product implementation and issue resolution Work well with the appropriate IT&S teams and vendors for the project (UCCE Tech team, Networking, Security, CUIC Reporting, DBAs, 2 Ring, ZOOM, etc)