Client Service Rep- Fairfield, Ohio- $15.00 an Hour in Fairfield at Vaco

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
  • Job ID:

Job Description

We offer an attractive compensation package as well as a generous benefits package which includes health, dental, life and vision insurance, short and long term disability, 401(k) Plan and Paid Time Off.

Key Responsibilities and Objectives -

  • Communication
  • Answer inbound telephone and email contacts
  • Excellent verbal and written communication skills
  • Quickly understand and analyze customer needs, listen actively
  • Able to explain and promote DDC's products and services professionally
  • Collaborate and work effectively with others
  • Productivity
  • Results driven- able to maintain and sustain company goals
  • Provide customers with product and service information
  • Maintain and update databases
  • Consistently meet performance standards set
  • Adhere to compliance regulations and policies
  • Organization
  • Stays organized and keeps schedules
  • Ability to work independently and self-motivate
  • Problem Solving
  • Ability to research required information using available resources
  • Find solutions to resolve customer issues
  • Should analyze the customer problem properly and provide logical solutions.
  • Identify and escalate priority issues when necessary
  • Computer Skills
  • Basic use of standard software packages
  • Proficient in relevant computer applications
  • Perform other related duties and tasks as assigned or as become evident

Position Requirements:

  • High school diploma, good understanding of science and biology
  • 1 -2 years of customer service preferred
  • Capable of understanding and explaining basic customer information
  • Excellent communication, customer service, interpersonal, and typing skills
  • Effective time management and problem solving skills
  • Completion of HIPPA training
  • Exceptional organizational skills and attention to detail
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
  • DDC is proud to be an Equal Employment Opportunity employer.