Client Service Representative in Fairfield, OH at Vaco

Date Posted: 8/14/2019

Job Snapshot

Job Description

Client Service Representative

Key Responsibilities and Objectives

  • Communication
  • Answer inbound telephone and email contacts.
  • Excellent verbal and written communication skills.
  • Quickly understand and analyze customer needs, listen actively.
  • Able to explain and promote products and services professionally.
  • Collaborate and work effectively with others.
  • Productivity
  • Results driven- able to maintain and sustain company goals.
  • Provide customers with product and service information.
  • Maintain and update databases.
  • Consistently meet performance standards set.
  • Adhere to compliance regulations and policies.
  • Organization
  • Stay organized and keep schedules.
  • Ability to work independently and self-motivate.
  • Problem Solving
  • Ability to research required information using available resources.
  • Find solutions to resolve customer issues.
  • Analyze customer problems properly and provide logical solutions.
  • Identify and escalate priority issues when necessary.
  • Computer Skills
  • Knowledge of standard software packages.
  • Proficient in relevant computer applications.
  • Perform other related duties and tasks as assigned or as become evident.

Position Requirements

  • High school diploma
  • 1 -2 years of customer service preferred.
  • Capable of understanding and explaining basic customer information.
  • Excellent communication, customer service, interpersonal, and typing skills.
  • Effective time management and problem-solving skills.
  • Exceptional organizational skills and attention to detail.
  • Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.

Job Requirements

Client Service Representative Key Responsibilities and Objectives Communication Answer inbound telephone and email contacts. Excellent verbal and written communication skills. Quickly understand and analyze customer needs, listen actively. Able to explain and promote products and services professionally. Collaborate and work effectively with others. Productivity Results driven- able to maintain and sustain company goals. Provide customers with product and service information. Maintain and update databases. Consistently meet performance standards set. Adhere to compliance regulations and policies. Organization Stay organized and keep schedules. Ability to work independently and self-motivate. Problem Solving Ability to research required information using available resources. Find solutions to resolve customer issues. Analyze customer problems properly and provide logical solutions. Identify and escalate priority issues when necessary. Computer Skills Knowledge of standard software packages. Proficient in relevant computer applications. Perform other related duties and tasks as assigned or as become evident. Position Requirements High school diploma 1 -2 years of customer service preferred. Capable of understanding and explaining basic customer information. Excellent communication, customer service, interpersonal, and typing skills. Effective time management and problem-solving skills. Exceptional organizational skills and attention to detail. Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality.