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Client Services Analyst in Birmingham, AL at Vaco

Date Posted: 3/7/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/7/2019
  • Job ID:
    CLIEN08431

Job Description

Client Services Analyst
Birmingham, AL

Vaco is working on an opportunity with an outstanding Birmingham-based company to identify two Client Services Analysts. Our client is one of Birmingham's top employers and is anticipating growth of 20 to 30 percent in the next 12 months. These positions are being added due to growth and both will be an integral part of the Account Management team.

Responsibilities:

  • Provide the highest level of support and assistance to corporate clients via the web, phone, and email.
  • Work with anywhere from 20 to 50 different current clients each day to provide additional information, guidance and support on the company's products.
  • Responds to routine service requests in a customer service-oriented manner.
  • Receives calls and email from partners and client troubleshoots basic and routine web application system issues including but not limited to new user requests, order issues, maintenance or changes in service
  • Conducts research on support tickets related to operational functions of SaaS applications and identify and correct malfunctions and other operational difficulties.
  • Communicate information both verbally and written in a professional and courteous manner ensuring customer satisfaction at all times.

Requirements:

  • Bachelors Degree in MIS, Computer Science, or a related field preferred.
  • Technical certifications are strongly preferred.
  • Strong knowledge of Web Applications, Mobile Applications, Desktop/Mobile phones and CRM's.
  • Superior written and verbal communication skills.
  • Ability to adapt to diverse situations with a sense of urgency.
  • Proven time management skills in handling multiple priorities and meeting deadlines.
  • Desire to solve problems and complaints positively, patiently and with accuracy.

ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.

DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.

Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
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