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Clinic Coordinator in Memphis, TN at Vaco

Date Posted: 1/10/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Clinic Coordinator is responsible for the overall directing, supervising and coordinating of staff and activities of the office to ensure that all aspects of the operation of the facility conform to our Mission Statement, Employee Handbook and company financial policies and procedures. Additionally, the Clinic Coordinator may advance and supervise programs, analyze utilization trends, develop and execute corrective action plans, etc. under the guidance and support of their supervisor. In order to accomplish our goals of better communication, developing self-directed employees, promoting teamwork, and striving for excellence in patient care, the Clinic Coordinator must work in collaboration with the entire Management Team.

Responsibilities & Duties:

  • Provides day-to-day support and direction to team members, including managing new hire orientation activities, assessing training needs and establishing mentoring relationships.
  • Directs all clinical support staff and activities of the facility; assigns and distributes work and tasks; assesses and determines priorities; maintains adherence of monthly staff working schedules (including applicable break periods), etc.
  • Communicates the importance of attitude, attendance, punctuality, accuracy and professionalism in achieving our company's goals and objectives and empowers staff to manage their performance in each of these areas. Promotes and develops teamwork within the office.
  • Maintains and improves office policies and procedures to ensure maximum productivity, efficiency and patient satisfaction.
  • Maintain departmental front office operations, monitor and prioritizes workflow, physician schedules and efficient patient flow. Takes corrective action when needed and communicates the corrective action steps to all team members impacted.
  • Responsible for reviewing physician scheduling parameters and ensuring consistency and compliance within established organizational standards. Responsible for coordinating patient rescheduling when office closures take place.
  • Stresses the importance of Health Information Portability & Accountability Act (HIPAA) compliance in all areas of the office. Reports any suspected breaches within established timelines.
  • Receives, addresses and attempts to resolve patient complaints or concerns regarding scheduling, customer service, billing, etc. If not able to resolve the complaint or concern, will forward the issue to the appropriate personnel.
  • Demonstrates a professional and courteous demeanor when dealing with patients, referring doctors and co-workers. Treats others with honesty, fairness and respect. Empowers staff to achieve high patient satisfaction within operating guidelines.
  • Responsible for overseeing the processing of Diagnostic Imaging Services requests and maintaining the Imaging Services Log.
  • Upon request, completes or assigns the tasks to monitor, track and complete various reports.
  • Serves as the liaison between the office staff and the management staff. Often times this will involve problem solving office issues on a regular basis.
  • Performs regularly scheduled meetings with staff in order to distribute information, explain processes and offer guidance in staff development and instruction. Meetings are also administered in order to gain feedback from staff on areas in need of improvement or processes that are in need of 'fine tuning'. Once feedback has been given, the Clinic Coordinator acts as a liaison to staff in delivering feedback to the administration and the resolution of problems.
  • Other duties as assigned.