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Clinical Support Specialist in Melbourne, FL at Vaco

Date Posted: 5/28/2019

Job Snapshot

Job Description

Clinical Support Representatives , are you looking for rewarding new challenges with some of the nation's top companies? Let Vaco serve as your advocate in presenting you to clients who are looking for Patient Service Representatives. Our recruiting staff gives you an advantage over your competition by promoting your strengths and assets directly to hiring managers while helping you to be more prepared for your interviews.

From keeping you up to date on market trends and industry expectations, to providing you with valuable insight into the company's culture, compensation expectations and growth opportunities of specific clients, Vaco will give you the edge you need in today's highly competitive job marketplace. If you have a strong industry background and are looking for new opportunities to move your career forward, let Vaco open the door for you. Apply today!

Job Responsibilities:

  • Contact patients via telephone prior to their scheduled appointment.
  • Interview patients over the telephone to obtain a complete and accurate medical history, including surgical history and medications.
  • Enter all patient data into electronic medical record within a timely fashion from phone contact prior to patient meeting with physician.
  • Complete all patient phone call assignments as assigned.
  • Answer phones in the Call Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities.
  • Re-schedule patient appointments as required via telephone calls and written notification to patients.
  • Screen and route patient calls to other departments efficiently, ensuring accurate registration, appointment scheduling and follow-up appointment scheduling in database.
  • Assist other members of the PCR and Call Center departments as needed.
  • Other duties as assigned.

Minimum Requirements:

  • High School Diploma plus 1-2 years experience in a clerical or healthcare support role
  • Typing 45 WPM
  • Knowledge of medical terminology and abbreviations desired
  • Ability to operate a computer, copy machine, and fax machine
  • Excellent organizational and communication skills
  • Microsoft Office proficient (Word, Excel, Powerpoint, Outlook)
  • Customer service skills