Collections/Cash Applications Specialist in Winston-Salem, NC at Vaco

Date Posted: 2/5/2021

Job Snapshot

Job Description

Seeking a sharp Credit and Collections professional with a minimum of 3 years of experience in the commercial sector. Conduct research on discrepancies and differences in accounts, handle collection calls and emails in a timely manner, accept customer payments and maintain cash receipt records.

Job Requirements

  • B2B Collections
  • Resolve customer discrepancies/disputes and update customer records
  • Investigate new and existing account requests
  • Handle high-volume of calls and/or correspondence in fast paced environment
  • Code payment and apply to customer accounts
  • Help in reducing delinquency for team accounts
  • Maintain and monitor assigned accounts
  • Providing customer service regarding collection issues, process customer refunds and resolve account issues
  • Communicate with sales team regarding customer accounts as needed

Preferred Skills

  • Experience with Oracle preferred
  • Problem analysis and problem resolution
  • Strong attention to detail
  • Dependable and Team Player
  • Excellent written and verbal communication
Job Description

  • Handle high volume inbound/outbound calls and emails on past due accounts
  • Negotiate, collect and resolve delinquent accounts
  • Review daily list of pending orders to determine release status
  • Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with internal departments to expedite resolution/payment
  • Maintain detailed notes for all account activity and maintain history files
  • Escalate major collection issues that may require special attention, support or present credit risk/loss to management in a timely manner
  • Meet with management on a consistent basis to provide up-to-date status information of individual customers
  • Perform other duties as required

Job Requirements

B2B Collections Resolve customer discrepancies/disputes and update customer records Investigate new and existing account requests Handle high-volume of calls and/or correspondence in fast paced environment Code payment and apply to customer accounts Help in reducing delinquency for team accounts Maintain and monitor assigned accounts Providing customer service regarding collection issues, process customer refunds and resolve account issues Communicate with sales team regarding customer accounts as needed Preferred Skills Experience with Oracle preferred Problem analysis and problem resolution Strong attention to detail Dependable and Team Player Excellent written and verbal communication