Collections/Cash Applications Specialist in Winston-Salem, NC at Vaco

Job Description

Seeking a sharp Credit and Collections professional with a minimum of 3 years of experience in the commercial sector. Conduct research on discrepancies and differences in accounts, handle collection calls and emails in a timely manner, accept customer payments and maintain cash receipt records.

Job Requirements

• B2B Collections
• Resolve customer discrepancies/disputes and update customer records
• Investigate new and existing account requests
• Handle high-volume of calls and/or correspondence in fast paced environment
• Code payment and apply to customer accounts
• Help in reducing delinquency for team accounts
• Maintain and monitor assigned accounts
• Providing customer service regarding collection issues, process customer refunds and resolve account issues
• Communicate with sales team regarding customer accounts as needed

Preferred Skills

• Experience with Oracle preferred
• Problem analysis and problem resolution
• Strong attention to detail
• Dependable and Team Player
• Excellent written and verbal communication

• Handle high volume inbound/outbound calls and emails on past due accounts
• Negotiate, collect and resolve delinquent accounts
• Review daily list of pending orders to determine release status
• Accountable for reporting any disputed/ short paid invoices, identifying root cause, and collaborating with internal departments to expedite resolution/payment
• Maintain detailed notes for all account activity and maintain history files
• Escalate major collection issues that may require special attention, support or present credit risk/loss to management in a timely manner
• Meet with management on a consistent basis to provide up-to-date status information of individual customers
• Perform other duties as required