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Collections Representative in Shoreview, MN at Vaco

Date Posted: 6/28/2018

Job Snapshot

Job Description

Essential Responsibilities:

  • Audit bankrupt accounts to ensure coding and processing of payments and compliance requirements are met.
  • Handle inbound & outbound escalated bankruptcy calls.
  • Assist with escalated issues or inquiries from various departments.
  • Track and audit accounts involved in various steps of the bankruptcy process.
  • Investigate accounts to identify compliance issues and document resolution.
  • Participate in the creation and implementation of process improvements projects.
  • Create and maintain departmental supplier process documentation.
  • Complete special projects and all other duties assigned.

Qualifications/Requirements:

  • Minimum of 1 year experience in the financial services industry.
  • Work experience with MS Word, Excel, Access, and Power Point

Desired Characteristics:

  • Ability to work independently
  • Minimum 1 year customer service experience handling escalated calls in a financial services industry
  • Experience in taking inbound bankruptcy calls
  • Ability to adhere to regulated and structured work environment
  • Demonstrate analytical and problem solving skills
  • Ability to work in a rapidly changing, high-energy environment
  • Flexibility in schedule, ability to work overtime
  • Experience in account review or surveillance
  • Process improvement experience
  • Call Center experience
  • Credit card operations experience
  • Strong verbal and written communications skills

Eligibility Requirements:

  • You must be 18 years or older
  • You must have a high school diploma or equivalent