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Collections Specialist in Louisville, KY at Vaco

Date Posted: 9/10/2018

Job Snapshot

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Job Description

  • Collect payments on past due bills on a daily basis to meet department goals.
  • Assist customers with all areas of service including: collection issues, customer refunds, review account adjustments, resolve client discrepancies and short payments.
  • Constantly monitoring and maintaining collection accounts, including: customer calls, account adjustments, small balance write off, customer reconciliations and other adjustments needed for collection accounts.
  • Accountable for reducing delinquency for assigned accounts.
  • Use good judgement to enlist the efforts of account reps and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with department regarding customer accounts on a timely basis (Fridays of each week).
  • Create, update and track customers who have not made payments and send collection letters.
  • Complete weekly and monthly reports to manager on all accounts over 60 days.
  • Organize and prioritize collections according to severity of delinquency.
  • Utilize computer systems to handle skip tracing.
  • Constantly inform customers of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses for collections.
  • Be professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
  • Always adhere to federal and state laws dealing with debt collection.
  • Print reports for management.
  • Must be able to work independently and in a team environment.
  • Make account changes as needed for collections process and document in notes
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Reacts positively to change and performs other duties as assigned.