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Collections Specialist in Nashville, TN at Vaco

Date Posted: 2/22/2018

Job Snapshot

  • Employee Type:
  • Location:
    Nashville, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:
    TP - Collections

Job Description


Essential Duties and Responsibilities

  • Field franchisee calls and perform research as necessary regarding payments on account with a customer service focus, including interacting with and assisting other departments within the company.
  • Daily customer interaction to resolve billing questions and concerns.
  • Continual research on customer accounts.
  • Proactive collection calls to franchisees to collect past due balances with goals of reducing receivables.
  • Credit card processing and reconciliations.
  • Prepare and distribute delinquent account notices based on review of Accounts Receivable Aging Reports.
  • Flag unresponsive accounts for further review and escalate to management for discussion if necessary.
  • Manage credit holds and approve orders for sales function in sales pad.
  • Provide credit memo and other information to managers for review.
  • Perform other duties and special projects as assigned.

Desired Skills and Experience

  • A high school diploma or G.E.D. is required (Bachelor's Degree preferred)
  • A minimum of 4 years of recent successful collections and account management experience
  • Accounts Receivable experience with an emphasis in billing
  • Previous experience resolving customer account discrepancies with an emphasis on customer service and building customer relationships
  • Microsoft Great Plains experience strongly desirable
  • Intermediate MS Word and Excel skills
  • Excellent Customer Service skills
  • Excellent collaboration and negotiation skills
  • Must be available to occasionally work overtime