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Collections Specialist in Charlotte, NC at Vaco

Date Posted: 4/11/2019

Job Snapshot

Job Description

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
  • Conduct custom collections campaigns on each client that consist of emails and phone calls correspondence
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status

  • Proven experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral)
  • Customer service experience preferred
  • High school diploma; Associate's/Bachelor's degree is a plus