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Collections Specialist in Lakeland, FL at Vaco

Date Posted: 4/12/2019

Job Snapshot

Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Collections Specialist with a growing healthcare company in Lakeland.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

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As a Collection Specialist, you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA). Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the Patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.

Other responsibilities of the Collection Specialist role include:

  • Researches and reconciles customer accounts.
  • Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables and resolution of customer issues preventing payment.
  • Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience.
  • Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance.
  • Identify at-risk customers to Manager.
  • Identify & document customer disputes.
  • Identify root causes of delinquency.
  • Qualifications:
  • 2+ years of business to consumer collection experience preferred
  • Knowledge of billing and collection procedures
  • Solutions oriented with strong initiative
  • Team player with the ability to share knowledge
  • Ability to work with deadlines, prioritization and organization of workload
  • Excel skills.
  • Highly customer service oriented