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Collections Specialist in Louisville, KY at Vaco

Date Posted: 11/9/2018

Job Snapshot

Job Description

Accounting Professionals - don't let your resume get lost in the shuffle!

Let Vaco serve as your advocate in presenting you to our top clients who are looking for accounting professionals. Our recruiters have direct relationships with accounting managers, so they can connect your experience and/or education to the open job - promoting your strengths to the manager while preparing you for that specific interview.

As a Collections Specialist, your responsibilities will include:

  • Collect payments on past due bills on a daily basis to meet department goals.
  • Assist customers with all areas of service including: collection issues, customer refunds, review account adjustments, resolve client discrepancies and short payments.
  • Constantly monitoring and maintaining collection accounts, including: customer calls, account adjustments, small balance write off, customer reconciliations and other adjustments needed for collection accounts.
  • Accountable for reducing delinquency for assigned accounts.
  • Use good judgement to enlist the efforts of account reps and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with department regarding customer accounts on a timely basis (Fridays of each week).
  • Create, update and track customers who have not made payments and send collection letters.
  • Complete weekly and monthly reports to manager on all accounts over 60 days.
  • Organize and prioritize collections according to severity of delinquency.
  • Utilize computer systems to handle skip tracing.
  • Constantly inform customers of overdue accounts and amount currently owed.
  • Ensure all customer information is correct, including phone numbers and addresses for collections.
  • Be professional and polite when communicating with customers to reach payment solution and determine if debt can be collected.
  • Always adhere to federal and state laws dealing with debt collection.
  • Print reports for management.
  • Must be able to work independently and in a team environment.
  • Make account changes as needed for collections process and document in notes
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Reacts positively to change and performs other duties as assigned.