Collections in West Chester at Vaco

Date Posted: 7/24/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    West Chester
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/24/2019
  • Job ID:
    COLLE24160

Job Description

B2B opening - dealing with national accounts, half customer service/troubleshooting, half collections, most customers they are working with arent because they cant pay, it is because they have questions about their bill, work with one of the 65 showrooms where their deal was originated to find out specifics of the contract, then work with accounts payable from the national account customer to resolve issue, answer questions and collect correct amount of money

B2C opening - mostly business to consumer credit with some very small businesses mixed in, more so true collections than russ' group, need to balance customer service, troubleshooting and collections, seems to like people who have worked in collections call centers, doesnt seem to think medical billing collections are a good fit, doesnt think accounts receivable has been a good fit, really likes people who have FDCPA experience (fair debt collections practice act), need to understand invoices, and talk thru it with client, active listening skills, analytical, good communication skills