Collector in Orlando, FL at Vaco

Date Posted: 6/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    6/11/2019
  • Job ID:
    COLLE93549

Job Description

Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies around the world, in the areas of accounting, finance, technology, healthcare, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business.

As a Collector I you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

The inbound collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.

  • Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
  • Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
  • Legally, ethically and confidentially handle any correspondence and/or payments received.
  • Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
  • Assist all members of collections staff with daily processes and procedures when required.
  • Carry out any reasonable request by management.
  • Organizational skills; communication skills, proficient in Word, Access and Excel
  • High School Diploma/GED
  • Call Center experience
  • Must meet federal and state licensure requirements

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Timeshare experience; skip tracing experience; and 3rd party collection experience