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Collector in Orlando at Vaco

Date Posted: 4/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    4/12/2019
  • Job ID:
    COLLE36688

Job Description

At Vaco,we help you get the advantage over your competition! We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Customer Service Administrator to support the Sales and Marketing efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

As a Collection Specialist, you will be responsible for fulfilling and tracking all Products, Sales and Marketing requests for samples, mock-ups and product renderings for the Sales and Marketing team and broker network. You will manage and distribute marketing administrative materials such as specification and pricing forms, Sales & Operation notes, product fact sheets, sell sheets and brand presentations. You will be responsible for responding to daily customer inquiries using database, email, telephone and/or written correspondence in a timely, accurately and efficient manner.

Other responsibilities of the Collection Specialist role include:

  • Manages and collects on an assigned A/R portfolio across multiple business units.
  • Researches and reconciles customer accounts.
  • Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables and resolution of customer issues preventing payment.
  • Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience.
  • Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance.
  • Identify at-risk customers to Manager.
  • Identify & document customer disputes.
  • Identify root causes of delinquency.
  • Qualifications:
  • 2+ years of business to consumer collection experience preferred
  • Knowledge of billing and collection procedures
  • Solutions oriented with strong initiative
  • Team player with the ability to share knowledge
  • Ability to work with deadlines, prioritization and organization of workload
  • Excel skills.
  • Highly customer service oriented