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Community Manager in Sunnyvale, CA at Vaco

Date Posted: 7/6/2018

Job Snapshot

Job Description

We are looking for an experienced Community Manager. We need someone who is well versed in community management and who's able to act as a guiding force for both the internal team and external public community. From answering user questions to fostering engagement between members, you will be responsible for creating a space of value for our power users. You will work closely with other community managers, Product teams, Marketing, and Engineering to coordinate enhancements that will improve user experience as well as drive product improvement. You will have experience growing and managing a scaled user community on an international scale. This role will be for a product focused community.

As the feature and product develops, so to will the team's role and responsibility. The ideal candidate is comfortable working in this dynamic environment and remaining flexible to the needs of the project. You should be someone who is passionate about user success, online social engagement, and understands the value of relationship building in an online space.

Minimum Qualifications
● BA/BS degree from a four year university (4 years work experience in lieu of degree)
● Proficiency with MS Office/Google Docs Suite
● Experience with social media platforms

Preferred Qualifications
● 2+ years in online community management experience (preferably at a tech company)
● Outstanding interpersonal and communication skills (online and offline)
● Proven ability to to engage a user base through genuine, thoughtful, and interesting content and conversation
● Ability to work with global teams and adapt initiatives for cultural differences
● Strong experience in quality content writing
● Aware and in touch with local current events/trends on a regular basis
● Ability to effectively manage multiple projects and demands
● Experience in exercising judgement and discretion with sensitive, confidential information
● Manage critical situations on social platforms
● Contributed to larger offline community efforts (event planning, etc)