Content Analyst in Sunnyvale at Vaco

Date Posted: 9/20/2019

Job Snapshot

Job Description

Start Date: September 30th, 2019
Project Duration: 3 months with possible extenstion
Shifts: 6:00am - 3:00pm or 3:00pm - 11:00pm



Role Objective:

Content Analyst Agents review content which are servable over the client's ad network that are viewable by users and advertisers. Service requirements for each analyst is to review and analyze a target number of content based on a set of internal policy guidelines. Additional responsibilities include identifying areas for improvement or creating strategies to reach goals and analyzing content and topics for effective quality assurance. The position calls for consistent accuracy and flexibility as the analyst will ensure the integrity of the client's product and services offered to advertisers.



Responsibilities:

  • Become an expert on content review

  • Consistently meet team's daily targets

  • Demonstrate critical thinking and attention to detail to review content against existing policies

  • Provide suggestions to improve processes and workflows

  • Support urgent or sensitive requests for projects while collaborating with cross-functional teams



Skills/Qualifications

  • Must be able to perform redundant tasks quickly and accurately

  • Sense of responsibility, initiative and high quality work standards

  • Ability to prioritize and multitask to meet multiple, recurring workflow requirements

  • Good problem-solving, diagnosis, and troubleshooting skills

  • Flexibility to adapt in a rapidly changing environment

  • Ability to work independently and within a team

  • Familiarity with Google Suite (mainly Google Sheets and Google Docs)

  • Requires 1-3 years of customer support or technical support experience in online industry

  • 1-3 years of experience with content review or data entry



Preferred Attributes:

  • Native or professional fluency in English with another one of the following languages is a plus: Japanese, Danish, Dutch, Finnish, Norwegian or Swedish

  • Understanding of search engine advertisement a plus

  • Experience in Content writing or data entry