This site uses cookies. To find out more, see our Cookies Policy

Content Review Analyst - Arabic Fluency Required in San Jose, CA at Vaco

Date Posted: 8/24/2018

Job Snapshot

Job Description

Role Summary

You should have an interest in protecting and improving user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint.

*Perform a wide variety of application policy reviews

*Take action on violating apps

*Master policy knowledge to ensure high quality app reviews

Key Responsibilities

*Review the apps in given time in accordance to the policies set by the client

*Maintain optimum utilization during a working shift

*Perform high quality reviews

*Maintain the turnaround time on app reviews

*Should be up to date on the policy changes

*Be a team player

*Provide reverse feedback on policies and apps

*Work in a 24x7 environment (rotating)

*Take quality feedback and work on it

*Able to deal with sensitive material including sexual images, child pornography and hate & violence

*Ability to escalate when needed according to the process

*Being able to keep their knowledge of current affairs up to date (specifically American culture)

*Should be able to navigate, search and download apps from client play store on the appropriate devices

*Experience using and downloading Android-based apps

Skills and Experience

*Arabic Fluency Required (Read/Write)

*Preferred Bachelor's Degree any field

*Should clear basic English language proficiency test

*Computer savvy, Technologically capable - especially web browsers, and data entry skills (able to run virus and spyware scans).

*Exposure to US culture

*Ability to read and interpret text requests accurately

*Proactive with a strong work ethic

*Adaptable to learn new processes, concepts, and skills.

*Demonstrates the ability to work as part of a team adding positive attitude and business focus.

*Ability to work in a fast-paced deadline driven environment.

*Ability to manage a team of multi-cultural analysts in a fast paced environment.

*Ability to clearly and effectively communicate.

Role-Specific Skills requirements

Skill NameProficiency Level

Problem Solving & Escalation ManagementBeginner

Call/Conversation ManagementIntermediate

Customer Interaction Intermediate

Research Ability Intermediate

Attention To Detail Advanced

Writing CompositionAdvanced

Multi-tasking Proficient

Typing Skills Trained