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Content Review Specialist in San Jose, California at Vaco

Date Posted: 9/6/2018

Job Snapshot

Job Description

Role Summary

You should have an interest in protecting and improving user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy compliant.

  • Perform a wide variety of application policy reviews
  • Take action on violating apps
  • Master policy knowledge to ensure high quality app reviews

Key Responsibilities

  • Review the apps in given time in accordance to the policies set by the client
  • Maintain optimum utilization during a working shift
  • Perform high quality reviews
  • Maintain the turnaround time on app reviews
  • Should be up to date on the policy changes
  • Be a team player
  • Provide reverse feedback on policies and apps
  • Work in a 24x7 environment (rotating)
  • Take quality feedback and work on it
  • Able to deal with sensitive material including sexual images, child pornography and hate & violence
  • Ability to escalate when needed according to the process
  • Being able to keep their knowledge of current affairs up to date (specifically required locale's culture)
  • Should be able to navigate, search and download apps from client play store on the appropriate devices
  • Experience using and downloading Android-based apps

Skills and Experience

  • Preferred Bachelor's Degree any field
  • Should have effective English communication, and professional fluency of required language; language proficiency test may be required - Japanese, German and Korean
  • Computer savvy, technologically capable - especially web browsers, and data entry skills (able to run virus and spyware scans).
  • Exposure to required locale's culture
  • Ability to read and interpret text requests accurately
  • Proactive with a strong work ethic
  • Adaptable to learn new processes, concepts, and skills.
  • Demonstrates the ability to work as part of a team adding positive attitude and business focus.
  • Ability to work in a fast-paced deadline driven environment.
  • Ability to manage a team of multi-cultural analysts in a fast-paced environment.
  • Ability to clearly and effectively communicate.

Role-Specific Skills requirements

Skill Name Proficiency Level

Problem Solving & Escalation Management Beginner

Call/Conversation Management Intermediate

Customer Interaction Intermediate

Research Ability Intermediate

Attention to Detail Advanced

Writing Composition Advanced

Multi-tasking Proficient

Typing Skills Trained