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Content Review Specialist in San Jose, CA at Vaco

Date Posted: 4/10/2018

Job Snapshot

Job Description

San Jose! This is a FT vendor role for a major client in your area. We are looking for talented content reviewers whom can join the team 4/23. Rate is $18/hr

Who You Are:

You should have an interest in protecting and improving user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint.

  • Perform a wide variety of application policy reviews

  • Take action on violating apps

  • Master policy knowledge to ensure high quality app reviews


Key Responsibilities:

  • Review the apps in given time in accordance to the policies set by the client

  • Maintain optimum utilization during a working shift

  • Perform high quality reviews

  • Maintain the turn around time on app reviews

  • Should be up to date on the policy changes

  • Be a team player

  • Provide reverse feedback on policies and apps

  • Work in a 24x7 environment (rotating)

  • Take quality feedback and work on it

  • Should be able to deal with sensitive material including sexual images, child pornography and hate & violence

  • Ability to escalate when needed according to the process

  • Being able to keep their knowledge of current affairs up to date (specifically American culture)

  • Should be able to navigate, search and download apps from client store on the appropriate devices

  • Experience using and downloading Android-based apps


Here Is What We Are Seeking:

Skills and Experience


  • Preferred Bachelor's Degree any field

  • Should clear basic English language proficiency test

  • Computer savvy, Technologically capable - especially web browsers, and data entry skills (able to run virus and spyware scans).

  • Exposure to US culture

  • Ability to read and interpret text requests accurately

  • Proactive with a strong work ethic

  • Adaptable to learn new processes, concepts, and skills.

  • Demonstrates the ability to work as part of a team adding positive attitude and business focus.

  • Ability to work in a fast-paced deadline driven environment.

  • Ability to manage a team of multi-cultural analysts in a fast paced environment.

  • Ability to clearly and effectively communicate.



Skill Requirement - Role-Specific

Proficiency Level


Problem Solving & Escalation Management

Beginner


Call/Conversation Management

Intermediate


Customer Interaction

Intermediate


Research Ability

Intermediate


Attention To Detail

Advanced


Writing Composition

Advanced


Multi-tasking

Proficient


Typing Skills

Trained



Job Requirements

San Jose! This is a FT vendor role for a major client in your area. We are looking for talented content reviewers whom can join the team 4/23. Rate is $18/hr

Who You Are:
You should have an interest in protecting and improving user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing large volume of apps to help us keep our store policy complaint.

Perform a wide variety of application policy reviews

Take action on violating apps

Master policy knowledge to ensure high quality app reviews

Key Responsibilities:
Review the apps in given time in accordance to the policies set by the client

Maintain optimum utilization during a working shift

Perform high quality reviews

Maintain the turn around time on app reviews

Should be up to date on the policy changes

Be a team player

Provide reverse feedback on policies and apps

Work in a 24x7 environment (rotating)

Take quality feedback and work on it

Should be able to deal with sensitive material including sexual images, child pornography and hate & violence

Ability to escalate when needed according to the process

Being able to keep their knowledge of current affairs up to date (specifically American culture)

Should be able to navigate, search and download apps from client store on the appropriate devices

Experience using and downloading Android-based apps

Here Is What We Are Seeking:
Skills and Experience

Preferred Bachelor’s Degree any field

Should clear basic English language proficiency test

Computer savvy, Technologically capable – especially web browsers, and data entry skills (able to run virus and spyware scans).

Exposure to US culture

Ability to read and interpret text requests accurately

Proactive with a strong work ethic

Adaptable to learn new processes, concepts, and skills.

Demonstrates the ability to work as part of a team adding positive attitude and business focus.

Ability to work in a fast-paced deadline driven environment.

Ability to manage a team of multi-cultural analysts in a fast paced environment.

Ability to clearly and effectively communicate.

Skill Requirement - Role-Specific

Proficiency Level

Problem Solving & Escalation Management

Beginner

Call/Conversation Management

Intermediate

Customer Interaction

Intermediate

Research Ability

Intermediate

Attention To Detail

Advanced

Writing Composition

Advanced

Multi-tasking

Proficient

Typing Skills

Trained