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Credit and Collections Analyst in Indianapolis at Vaco

Date Posted: 6/25/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    2 to 5 years
  • Date Posted:
  • Job ID:

Job Description

Vaco Indianapolis has partnered with a company located on the North side of Indianapolis to fill a contract, possible contract to hire Credit and Collections Analyst.


The Credit and Collections Analyst manages and monitors the company's accounts receivable balances on the customers for which they are responsible.

This position is responsible for a group of customers and ensures that invoices are paid promptly and invalid deductions are charged back to the customer. They are also responsible for payments recollected and issuing credits for valid inaccuracies. The incumbent works with customers, sales agencies, sales, customer resource center & many other internal customers for problem resolution.

Responsibilities include but not limited to:

  • Make collection calls and maintain follow-up on customers' past due items
  • Research customer deductions and pursue repayment from customer if deductions are deemed invalid
  • Review, document and prepare credit memos as needed
  • Establish relationship with customers to help resolve issues in a positive manner.
  • Maintain customer profile and customer report card on key accounts using customer portal or other method. Analyze and report on customer compliance fines.
  • Meet with Customer Analysts on key or problem accounts to share information and discuss ideas.
  • Maintain customer metrics on assigned accounts when reviewing with Credit Supervisor.
  • Process and maintain records as required by law or as needed to ensure integrity required for financial records and auditors.
  • Work with Rep Agencies and/or Sales Managers to resolve customer issues.


The ideal candidate will possess a Bachelor's degree from a 4-year college or university and should have at least three years of credit and collections experience; or equivalent combination of education and experience. The successful candidate will possess excellent analytical and problem-solving skills as well as sound math skills and a basic understanding of accounting. Proficiency in Microsoft Office products, especially Word and Excel is needed. SAP systems knowledge is strongly preferred. Must be able to manage multiple priorities and possess excellent written and verbal communication skills.