Credit and Collections Manager in Memphis, TN at Vaco

Date Posted: 9/25/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:
    9/25/2019
  • Job ID:
    CREDI18357

Job Description

Vaco Staffing is seeking a Credit & Collections Manager for a company here in Memphis that is committed to growth and stability. The Credit & Collections Manager is accountable for the entire credit and collections process as well as supervising the Credit department. This a great opportunity for you to be an intricate part of a growing company, and make a mark on the success of the organization.

Key Responsibilities

  • Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with the sales Dept regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Manage customers on the shutdown report
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Provide excellent & considerate customer service to dealers and sales
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Required Skills

  • 3-5 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal-oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Knowledge of AS400 system and Microsoft Office programs