Credit and Collections Manager in Charlotte, NC at Vaco

Date Posted: 1/12/2021

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    At least 7 year(s)
  • Date Posted:
  • Job ID:

Job Description

Are you looking to be a part of a strong reputable company within the supply chain industry and looking for your next career move then apply today!

The Credit and Collection Manager is responsible for the daily management of the collections process to ensure timely payment from customers. This position is responsible for problem resolution while working in conjunction with other departments to attain results.

Job Responsibilities

  • Develop, maintain, and apply the company's credit policy and procedures in conjunction with management direction and goals
  • Process credit applications from customers by verifying trade and bank reference checks, credit reports, financials, and other data sources
  • Establish credit limitations on customer accounts and handles special credit arrangements and deviations from the standard terms of payment
  • Review aging reports and collect past due or delinquent customer balances
  • Perform collection calls and follow up with customers as needed; handle dispute resolution with customers
  • Work to ensure bad debt is minimized and Days Sales Outstanding (DSO) is within company standards
  • Respond to customer inquiries relating to account issues and reconcile customer accounts and disputes
  • Monthly review of customers with outstanding balances
  • Analyze credit status for existing customers who have additional orders or who request an increase in their credit limit
  • Communicate and coordinate with company staff and management regarding collection and credit related efforts/issues
  • Review unapplied payments and work with Cash Applications team to apply appropriately
  • Mentor and supervise collections team members
  • Work with internal teams to improve collections process
  • Assists with related special projects, as needed

Job Requirements

  • Bachelor's Degree preferred
  • Minimum 6 years' experience in Credit and Collections
  • Advanced MS Office skills (Excel)
  • Experience with Oracle is highly preferred
  • Excellent communication skills
  • Dependable and Team Player
  • Work under high pressure and fast paced environment


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