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Credit & Collections Analyst in Memphis at Vaco

Date Posted: 8/6/2018

Job Snapshot

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Job Description


Responsible for collections and account reconciliation of key accounts-heavy telephone, fax and e-mail contact with customers, sales and other departments. Organize and maintain credit files, reports, spreadsheets and collection records for large big box account.

Essential Duties and Responsibilities


  • Meet or exceed delinquency goal
  • Contact all assigned accounts and finalize full payment.
  • Record collection notes and next follow-up date in JDE comment screen.
  • Provide invoices, proof of delivery and other documents to support the balance due.
  • Research and finalize customer questions/ disputes.
  • Establish collection follow-up dates and contact accordingly.


  • Research and resolve open claims for returns, freight, shortages, pricing, penalties, etc.
  • Issue credit or request repayment based on supporting documents
  • Follow-up until finalized
  • Notify sales of all issues/ concerns and request help as needed.

Container/Import Documents

  • Obtain all SD (order type) invoices
  • Match to corresponding set of shipment documents
  • Review for accuracy
    • Notify materials of any discrepancies
    • Follow-up until corrected documents received.
    • Submit completed documents for payment
    • Follow-up until payment received.

Other Duties

  • Cash application as needed
  • Assists Manager of Credit and others with special projects
  • Cash Forecast

Education/Experience Requirements

High School Diploma required. AA degree in Business or Accounting preferred. Three years commercial credit experience required.

Special qualifications or skills

  • Accounts receivable analysis and cash.
  • Forecast Credit approval and collection techniques and processes.
  • Successfully manage an active credit approval / collection "follow-up" system.
  • Experience handling national accounts a plus.
  • Assist to finalize difficult collections, account reconciliation and cash application.
  • Familiar with Bankruptcy procedures, filing process and legal requirements.
  • Above average PC skills and 10 key by touch required; JDE experience a plus.
  • Excellent verbal and written communication skills required.