Credit & Collections Manager in Houston, TX at Vaco

Date Posted: 8/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Houston, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Position Summary

The Credit & Collections Manager will be responsible for managing, developing, and maintaining a centralized credit management and receivables collection department. This individual will lead a team of experienced professionals, collaborate with company leaders, and establish positive professional relationships with customers. The successful candidate will improve the company's collection statistics and establish effective customer credit parameters.

Duties & Responsibilities

  • Provide day-to-day supervision and support to collection team members.
  • Oversee workforce needs of the department including coaching, training, and evaluating employee performance. Provide input into hiring, termination, compensation, and promotion decisions.
  • Analyze new and existing customer's credit worthiness and collectability risks.
  • Review financial information and credit history reporting agency reports to establish credit worthiness.
  • Monitor the AR Aging report to determine potential payment issues and promptly follow up for resolution.
  • Responsible for the analysis, reconciliation and collection of accounts receivable and cash receipts.
  • Manage and direct 3rd party collection agencies and attorneys.
  • Assign tasks, organize and schedule all necessary resources required to accomplish daily, weekly, and monthly activities.
  • Maintain detailed collection and cash management statistics.
  • Manage and resolve collection issues for select at risk accounts.
  • Research documentation to resolve and process appropriate forms to facilitate processing of credit memos, debit memos, and customer refunds.
  • Apply Company's credit, collection, and accounting procedures ensuring compliance.
  • Monitor and evaluate departmental performance and productivity, identify areas for improvements, and implement strategies to improve process performance.
  • Works closely with sales and support team to evaluate and resolve customer disputes
  • Maintain open communication with other departments and leadership to ensure fluid and effective operations.
  • Communicate and enforce company policies and procedures.
  • Determine training needs and provide training to new and/or lesser experienced employees.



  • Bachelor's degree in management, finance, accounting, or related field
  • Four (4) plus years of credit and collections experience with knowledge of UCC, bankruptcy and fair credit and reporting requirements
  • Management experience, which includes the demonstrated ability to manage, coach, counsel, discipline, and develop employees
  • Basic understanding of accounting principles
  • Ability to prioritize a high-volume workload efficiently and able to meet deadlines
  • Excellent organizational, analytical, attention to detail, and problem-solving skills
  • Excellent listening, verbal and written communication skills with the ability to communicate clearly with team members, management, employees and external customers in an efficient and professional manner
  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact
  • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement
  • Microsoft Office: Outlook, Excel, Word
  • Accounting and CRM software