CRM Platform Manager in Charlotte, NC at Vaco

Date Posted: 11/9/2020

Job Snapshot

Job Description

**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

PURPOSE OF THE ROLE

This role is also responsible for developing and maintaining essential procedures and processes for supporting systems of medium to high complexity including leading a team to support the platform.

KEY RESPONSIBILITIES

In collaboration with CRM Architect, CRM Business Relationship Manager and Enterprise Architects:

  • Drive continuous development/improvement of the CRM system (Salesforce.com) in close coordination with the sales, marketing, customer solutions, and IT leaders

  • Develop and maintain governance for use of CRM system

  • Priority Scoring and Scoping - Vet and assign priority scores to Saleforce.com enhancements

  • Coordination and Communication for Projects and Issues

  • Facilitate process meetings/workshops that involve eliciting process requirements and liaising with business stakeholders

Independently:

  • Define and develop SFDC environment strategy and change management

  • Maintain and report KPIs and SLAs

  • Manage CRM Service partner staff

  • Manage, evaluate and develop SFDC technical team, continually invest in raising skill levels, increase velocity, quality and value of delivery

  • Plan and deliver continuous improvement of the SFDC platform, through the definition and measurement of key metrics

  • Track developments in the Salesforce ecosystem through such resources as Trailheads, Conferences and Webinars. Prioritize and deliver key learnings to SFDC technical team,

KEY QUALIFICATIONS

  • Bachelor Degree in Information Systems or a related field

  • Minimum of 8 years' experience working on CRM Solutions and at least 5 years on Salesforce.com (Sales and Service cloud)

  • Prior experience working with Salesforce reporting, analytics, functional design and best practices

  • Working knowledge of business process related to Salesforce automation and Customer Relationship Management

  • Strong interpersonal and leadership skills - Prior experience as a team lead or manager preferred

  • Ability to build strong relationships with leaders and peers and communicate effectively throughout multiple levels within the organization

  • Strong business acumen

  • Extensive experience handling all aspects of CRM (Account, Contact, Opportunity management) and platform maintenance

  • Ability to organize multiple priorities and manage time effectively

  • Prior strong track record of mentoring and developing technical teams

ADDITIONAL QUALIFICATIONS

  • Certifications from Salesforce.com in Development, Administration and Architecture desirable

  • Knowledge of disaster recovery and continuity systems and processes desirable


**U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.**

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