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CRM Project Leader in Orlando, FL at Vaco

Date Posted: 4/4/2018

Job Snapshot

Job Description


The IT Project Leader (PL) - CRM enables the delivery of technology-enabled solutions that address complex business needs. The PL is responsible for planning, leading and coordinating activities of our technology projects to ensure project goals and objectives are accomplished within budget and committed delivery date. The PL works closely with internal stakeholders to define and document detailed functional and system requirements and then leads project team to assess, configure, program, and create business solutions ensuring high-quality deliverables. The PL operates within our SDLC methodology and adheres to technical architecture standards. The PL also proactively identifies potential problems and issues and actively communicates and manages issues to resolution.

ROLES AND RESPONSIBILITIES:

  • Plan, lead and manage a portfolio of CRM projects to ensure goals and objectives of each project are accomplished within prescribed time frames and budgets.
  • Lead the definition of project charters, including project objectives, scope, stakeholder management, project stewardship, approach, deliverables and key milestones.
  • Work closely with and manage both internal development teams and external integration partners to align project objectives, define discrete team deliverables, and ensure project milestones are achieved with high quality.
  • Develop resources strategies, allocating staff, tools and specialized support as necessary to ensure commitments are met.
  • Ensure appropriate and detailed project work plans are in place for all projects. Regularly review progress to ensure that projects are on schedule and within budget.
  • Integrate project activities with other IT functions such as data security, network operations, etc. to ensure successful project implementation.
  • Work closely with key stakeholders and other project team members to ensure that functional requirements and technical design specifications are prioritized, detailed and complete.
  • Adhere to our SDLC and technology architecture requirements. Contribute to architecture design principles and standards as appropriate.
  • Proactively identify and communicate potential problems and issues to IT Leadership team members as appropriate. Proactively identify alternatives and recommend / implement solutions as appropriate.
  • Ensure accurate project status and work estimates (ETCs) are routinely reported /communicated to in a timely fashion. Regularly review ETCs to identify problem areas and ensure issues are addressed effectively.
REQUIRED TECHNICAL SKILLS:
  • 3+ years of experience in business process management and functional requirements analysis
  • 2+ years of experience leading projects with strong relationship management skills
  • Experience and demonstrated competency in managing resources, tasks, contracts, scope, and budgets for large projects in the context of large, enterprise-wide technology initiatives
  • Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into functional business requirements, application and operational requirements
  • Experience leading technical solution design and developing detailed project plans including allocation/scheduling of tasks for project team members
  • Experience and demonstrated competency with Microsoft Project and Visio
Experience managing enterprise software implementation projects (both packaged software and custom-development projects)

PREFERRED SKILLS AND EXPERIENCE:

  • CRM solutions such as Master Guest Database, Campaign Management, Marketing Data Marts, and Email Service Providers.
  • Managing both hosted solutions and in-house solutions
  • Knowledge of restaurant business
  • Knowledge of other retail business

Job Requirements

The IT Project Leader (PL) – CRM enables the delivery of technology-enabled solutions that address complex business needs. The PL is responsible for planning, leading and coordinating activities of our technology projects to ensure project goals and objectives are accomplished within budget and committed delivery date. The PL works closely with internal stakeholders to define and document detailed functional and system requirements and then leads project team to assess, configure, program, and create business solutions ensuring high-quality deliverables. The PL operates within our SDLC methodology and adheres to technical architecture standards. The PL also proactively identifies potential problems and issues and actively communicates and manages issues to resolution.

ROLES AND RESPONSIBILITIES:

Plan, lead and manage a portfolio of CRM projects to ensure goals and objectives of each project are accomplished within prescribed time frames and budgets.
Lead the definition of project charters, including project objectives, scope, stakeholder management, project stewardship, approach, deliverables and key milestones.
Work closely with and manage both internal development teams and external integration partners to align project objectives, define discrete team deliverables, and ensure project milestones are achieved with high quality.
Develop resources strategies, allocating staff, tools and specialized support as necessary to ensure commitments are met.
Ensure appropriate and detailed project work plans are in place for all projects. Regularly review progress to ensure that projects are on schedule and within budget.
Integrate project activities with other IT functions such as data security, network operations, etc. to ensure successful project implementation.
Work closely with key stakeholders and other project team members to ensure that functional requirements and technical design specifications are prioritized, detailed and complete.
Adhere to our SDLC and technology architecture requirements. Contribute to architecture design principles and standards as appropriate.
Proactively identify and communicate potential problems and issues to IT Leadership team members as appropriate. Proactively identify alternatives and recommend / implement solutions as appropriate.
Ensure accurate project status and work estimates (ETCs) are routinely reported /communicated to in a timely fashion. Regularly review ETCs to identify problem areas and ensure issues are addressed effectively.
REQUIRED TECHNICAL SKILLS:
3+ years of experience in business process management and functional requirements analysis
2+ years of experience leading projects with strong relationship management skills
Experience and demonstrated competency in managing resources, tasks, contracts, scope, and budgets for large projects in the context of large, enterprise-wide technology initiatives
Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into functional business requirements, application and operational requirements
Experience leading technical solution design and developing detailed project plans including allocation/scheduling of tasks for project team members
Experience and demonstrated competency with Microsoft Project and Visio
Experience managing enterprise software implementation projects (both packaged software and custom-development projects)

PREFERRED SKILLS AND EXPERIENCE:
CRM solutions such as Master Guest Database, Campaign Management, Marketing Data Marts, and Email Service Providers.
Managing both hosted solutions and in-house solutions
Knowledge of restaurant business
Knowledge of other retail business