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CRM Project Leader in Orlando, FL at Vaco

Date Posted: 9/20/2018

Job Snapshot

Job Description

ROLES AND RESPONSIBILITIES:
-Plan, lead and manage a portfolio of CRM projects to ensure goals and objectives of each project are accomplished within prescribed time frames and budgets.
-Lead the definition of project charters, including project objectives, scope, stakeholder management, project stewardship, approach, deliverables and key milestones.
-Work closely with and manage both internal development teams and external integration partners to align project objectives, define discrete team deliverables, and ensure project milestones are achieved with high quality.
-Develop resources strategies, allocating staff, tools and specialized support as necessary to ensure commitments are met.
-Ensure appropriate and detailed project work plans are in place for all projects. Regularly review progress to ensure that projects are on schedule and within budget.
- Integrate project activities with other IT functions such as data security, network operations, etc. to ensure successful project implementation.
-Work closely with key stakeholders and other project team members to ensure that functional requirements and technical design specifications are prioritized, detailed and complete.
-Adhere to client SDLC and technology architecture requirements. Contribute to architecture design principles and standards as appropriate.
-Proactively identify and communicate potential problems and issues to IT Leadership team members as appropriate. Proactively identify alternatives and recommend / implement solutions as appropriate.
-Ensure accurate project status and work estimates (ETCs) are routinely reported /communicated to in a timely fashion. Regularly review ETCs to identify problem areas and ensure issues are addressed effectively.
-Effectively communicate with stakeholders throughout the project lifecycle. Ensure issues are analyzed, discussed and resolved in a timely manner. Identify risk mitigation steps and recommend actions to address project issues. Ensure risks and issues are managed to closure.
-Consistently enhance skills and job knowledge by researching new technologies and software products and trends; reading professional publications; maintaining personal networks; participating in professional organizations..

REQUIRED TECHNICAL SKILLS:
-3+ years of experience in business process management and functional requirements analysis
-2+ years of experience leading projects with strong relationship management skills
-Experience and demonstrated competency in managing resources, tasks, contracts, scope, and budgets for large projects in the context of large, enterprise-wide technology initiatives
-Strong analytical and product management skills including a thorough understanding of how to interpret customer business needs and translate them into functional business requirements, application and operational requirements
-Experience leading technical solution design and developing detailed project plans including allocation/scheduling of tasks for project team members
-Experience and demonstrated competency with Microsoft Project and Visio
-Experience managing enterprise software implementation projects (both packaged software and custom-development projects)

REQUIRED EDUCATION:
-BS/BA in MIS, Computer Science, Business or Mathematics.

OTHER KEY QUALIFICATIONS:
-Solid project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment while managing large teams -Strong organizational and planning skills
-Demonstrated ability to lead and motivate staff; ability to work in a team oriented environment
-Demonstrated ability and willingness to adapt to changing priorities and/or projects
-Strong interpersonal skills
-Strong verbal and written communication skills with the ability to interact professionally with a diverse group of people at all levels of the organization
-Strong analysis, problem-solving, and decision making skills
-Strong organizational and planning skills
-Proven ability to effectively prioritize and address multiple and simultaneous challenges
-Demonstrated preference for taking initiative and ownership of projects and key deliverables
-Demonstrated ability to learn and understand internal stakeholder's priorities, challenges, methods, and processes.

PREFERRED SKILLS AND EXPERIENCE:
-CRM solutions such as Master Guest Database, Campaign Management, Marketing Data Marts, and Email Service Providers.
-Managing both hosted solutions and in-house solutions
-Knowledge of restaurant business -Knowledge of other retail business
-PMP Certification