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CUSOTMER SERVICE REPRESENTATIVE in Shoreview, MN at Vaco

Date Posted: 6/13/2018

Job Snapshot

Job Description

Duties & Responsibilities:

- Lead the processing of returns, damages, and replacement orders, including delegation and management of responsibilities amongst Guest Services team members.

- Effectively answer, any phone calls or emails escalated by Guest Services team members.

- Manage and process all refunds and adjustments across all systems (Spree, Paypal, Authorize.net) when necessary.

- Manage and respond to all requests for policy exceptions, including approvals for exceptions.

- Check studio voicemail each day / pass along messages to appropriate parties

- Assist Guest Services with order processing, fulfillment and general duties

- Communicate delegated tasks with Director of Guest Services

- Update and maintain master edition list of sold artwork

- Manage multiple tasks and is a self starter who takes initiative when assigned projects are completed

Qualifications & Skills:

- Minimum 2 years' guest services experience.

- Confident and professional on the phone

- Solid communication skills both written and verbal

- Ability to be resourceful and proactive in dealing with issues that may arise

- Ability to organize, multitask, prioritize, and work under pressure

- Experience using Excel and other Microsoft Office applications required

- Experience in ecommerce organization a plus

- Minimum Education - Bachelor's Degree

Job Type: Full-time

Experience:

  • Customer Service: 2 years