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Customer Application Specialist (Downtown Columbus) in Columbus, Ohio at Vaco

Date Posted: 9/14/2018

Job Snapshot

Job Description

About Us

The company provides direct-to-consumer clear aligners for 65% less than the cost of braces, without ever needing to step foot in an orthodontist's office. We believe that high quality dental care should be affordable and accessible, and we're using modern telehealth practices to diagnose, treat, and monitor orthodontic cases. Our team is a group of startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, BCG, WeWork, Blackstone, and Clover Health. This is a revolutionary company with a massive market opportunity combined with a world-class team.


Role

We are looking for Customer Operations Associates to join the Companies team. We're building a best-in-class consumer/healthcare brand and are looking for an a customer-centric operations specialist who can help us execute on an amazing customer experience. You will answer customer inquiries via phone, text and email, oversee our automated notification system. You will also work closely with our orthodontists, manufacturers, and insurance team to ensure all customers currently in treatment receive top notch care. You will report directly to companies Head of Customer Operations.


What You'll Do

  • Act as the voice of the company, delivering joyful experiences and best-in-class customer experience
  • Support the wider team by ensuring that customer orders, deliveries and returns are processed seamlessly, from initiation through completion
  • Think creatively about ways in which we can optimize each customer's experience and increase conversion throughout the customer process


What You'll Need

  • Excellent verbal and written communication
  • Fast learner and team player - A 'no task is too small' attitude
  • Empathetic and customer-centric: passionate about helping customers and creating unprecedented customer experiences
  • Creative problem solver who is highly organized
  • Natural leader and enthusiastic motivator
  • Ease with Zendesk or similar support software
  • Analytic and strategic thinker regarding process improvement and efficiencies
  • Persistent work ethic and sense of urgency
  • Basic Excel skills
  • 2+ years experience in a customer service or operations role at a consumer-centric organization (ideally e-commerce)