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Customer Care Associate ~ $17 -$18/hr in Boston, MA at Vaco

Date Posted: 11/8/2018

Job Snapshot

Job Description

At Vaco, we help you get the advantage over your competition! We match professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring managers. We have an excellent opportunity for a Customer Care Associate to support the Sales efforts of a growing company.

Apply with Vaco, and we will be your personal advocate! We will promote your strengths and help prepare you for your interview, supplying you with key information about our client. We will provide you with access to market trends, compensation expectations, company culture and growth opportunities that are perfect for you! Find your best fit through Vaco today!

As a Customer Care Associate, you will be responsible for assisting the customers with technical problems when using the products and services. Ultimately, you will help establish their reputation as a company that offers excellent customer care during all sales and after-sales procedures.

Other responsibilities of the Customer Care Associate include:

  • Responding to customer queries in a timely and accurate way
  • Identifying customer needs and helping customers use specific features
  • Updating internal databases with information about technical issues and useful discussions with customers
  • Monitoring customer complaints on social media and reaching out to provide assistance
  • Following up with customers to ensure their technical issues are resolved

Job Requirements

As a Customer Care Associate, you must be able to clearly present information and communicate professionally with customers—you must communicate efficiently regarding their orders. You must also be able to display good judgment in routine and day-to-day decision making. Other requirements of the Customer Care Associate role include: • Strong Customer Service background • Excellent computer skills, specifically with Microsoft Office • Ability to prioritize work in alignment with the needs of the customer • Good time management skills • Ability to multi-task and approach situations with a proactive and positive outlook • Ability to cope with stress and maintain a pleasant and cooperative temperament with internal team and external customers