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Customer Care Associate in Santa Monica, CA at Vaco

Date Posted: 10/23/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:
    10/23/2018
  • Job ID:
    1234

Job Description

As a Customer Care Associate, you will be responsible for assisting the customers with technical problems when using the products and services. Ultimately, you will help establish their reputation as a company that offers excellent customer care during all sales and after-sales procedures.

Other responsibilities of the Customer Care Associate include:

Responding to customer queries in a timely and accurate way
Identifying customer needs and helping customers use specific features
Updating internal databases with information about technical issues and useful discussions with customers
Monitoring customer complaints on social media and reaching out to provide assistance
Following up with customers to ensure their technical issues are resolved

Job Requirements

Customer Service