Customer Care & Education Support Manager in New York at Vaco

Date Posted: 6/26/2019

Job Snapshot

Job Description

This role is ALL about quality customer service in a detailed and pleasant manner. You will work with a tool/app acquired by our client, and will assist those existing and new users with any questions/troubleshooting they need.

The current team is quaint in size (think 5-10 people), based in the heart of NYC. You will utlize Salesforce/Buganizer in creating tickets for each customer interaction. You will be trained on the product!

*Any interest or previous background in the Education realm is a plus! This is a FT role, it is on-going contractual w/benefits. Rate is hourly at $24/hr. This isn't a super technical role, this is better suited for someone whom has good writing skills, communication and customer service skills. The team IS NOT looking for retail customer service, but more someone whom has done some CSR/customer quality initiatives!

Start date would be 3rd week of July. If your interested, please send your resume! Thank you

Job Requirements

This role is ALL about quality customer service in a detailed and pleasant manner. You will work with a tool/app acquired by our client, and will assist those existing and new users with any questions/troubleshooting they need. The current team is quaint in size (think 5-10 people), based in the heart of NYC. You will utlize Salesforce/Buganizer in creating tickets for each customer interaction. You will be trained on the product! •Any interest or previous background in the Education realm is a plus! This is a FT role, it is on-going contractual w/benefits. Rate is hourly at $24/hr. This isn't a super technical role, this is better suited for someone whom has good writing skills, communication and customer service skills. The team IS NOT looking for retail customer service, but more someone whom has done some CSR/customer quality initiatives! Start date would be 3rd week of July. If your interested, please send your resume! Thank you