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Customer Care Specialist $18-$19/hr ~West Hollywood, CA in West Hollywood, CA at Vaco

Date Posted: 10/3/2018

Job Snapshot

Job Description

Vaco is working with a rapidly growing startup that is opening storefront retail in West Hollywood. Candid is a revolutionary company with a massive market opportunity combined with a world-class team and plenty of opportunity for growth. They are looking for customer centric, detail oriented, and driven candidates to interview soon!

ROLE

The experience for customers is an in-person touchpoint for them to engage with our direct-to-consumer clear orthodontic aligners brand. The Customer Care Specialist will be a customer-centric and customer-savvy who are able to anticipate the needs of customers and help grow the business. This role is not a traditional retail role, and it's certainly not a traditional healthcare role. It's the intersection of the best parts of both and the role will be just as exciting.

What You'll Do

  • Collaborate with other team members to provide a best-in-class customer experience throughout the customer's visit
  • Ensure absolute accuracy during customer orthodontic evaluation, all the while exuding empathy and care
  • Comfortably explain orthodontic process and terminology to customers
  • Demonstrate effective sales ability, supported by our internal sales team
  • Act as a trusted advisor and brand ambassador while in our studio, ready and willing to answer any questions
  • Proactively problem solve and share best practices with the larger sales and support teams

Who You Are

  • Great communicator
  • Comfortable with all sorts of people and all sorts of situations
  • committed to delivering an excellent customer experience
  • Thrive under pressure
  • Intellectually curious and a strong problem solver
  • Detail oriented, perhaps to a fault

Pay and Perks

  • Competitive salary
  • You will grow a lot here
  • You'll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
  • A collaborative, high energy work environment