This site uses cookies. To find out more, see our Cookies Policy

Customer Service Agent / Dispatcher in Kennesaw at Vaco

Date Posted: 3/14/2018

Job Snapshot

Job Description

Vaco Staffing is currently seeking a Full-Time Dispatcher/ Customer Service Agent for a great Client of ours. Dispatch or customer service experience in an office / corporate setting required. This is a long term contract (1 year or longer) and has the potential to turn permanent. Working hours will be 7:30-4:30 or 8-5 (M-F only) and holidays/vacations will be fully paid in accordance with company policy.

Job Duties of Dispatcher/ Customer Service Agent would include (but not limited to):

  • Dispatching Technicians to Service Appointments.
  • Notifying, Delaying & Rescheduling Appointments.
  • Outbound Calls to Follow Up on Service Appointments.
  • Prioritizing Service Appointments/ Technician's Daily Schedules.
  • Excellent Customer Service Skills to improve business performance and enhance the customer experience.

Requirements of Dispatcher/ Customer Service Agent:

  • Provide timely and quality responses to technicians and customers alike.
  • Desire to learn and advance as a Dispatcher / Customer Service Agent
  • Possess Sense of Urgency and Multi-Task. Great communication skills on the phone and team player (3 person department)
  • Handle high pressure situations with ease and professionalism.
  • Type 40-60wpm, Knowledge of Microsoft Office and Windows Programs, Must be Computer Savvy!
  • Candidate must be a self- motivated and an organized individual.
  • Must be able to adapt and make adjustments to adversity.