Customer Service Associate - Apply Now! in Beverly Hills, CA at Vaco

Date Posted: 9/25/2020

Job Snapshot

Job Description

Vaco Los Angeles is working with a client who is looking for a Customer Service Associate to join their team in Beverly Hills, CA. This role is a long-term temp assignment & it will be working in-office.





Responsibilities:

  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Look up customer orders / invoices and provide information pertaining to: order/ invoice dates, totals, shipment dates, tracking information, etc.
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to memorize, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Aim for customer resolution and return
  • Record, organize and file customer interactions and profile/account changes
  • Able to address returns, refunds, and shipping tracking numbers

Qualifications:

  • Associate's or Bachelor's degree preferred
  • Previous experience in customer support, call center environment required
  • Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for positive customer experience and resolution