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Customer Service Associate in Pinellas Park, FL at Vaco

Date Posted: 9/9/2018

Job Snapshot

Job Description

Tampa Vaco LLC is currently recruiting for a client based in St. Petersburg who is looking for a Customer Service Associate.

Customer Service Associate Requirements:
* 2 years of experience in Call Centers
* Compiles lists of prospective customers for use as sales leads.
* Makes outbound lead follow-up calls to potential and existing customers by telephone
and e-mail to qualify leads and sell products and services.
* Handles inbound sales calls and converts calls into sales by assisting customers
both on the telephone and in person.
* Maintains inventory and tracks stock levels.
* Estimates date of delivery to customer, based on knowledge of own firm's production
and delivery schedules.
* Builds and maintains customers relationships by investigating and resolving customer
problem.
* Enters new customer data and other sales data for current customers into computer
database.
* Maintains clean environment. Assists warehouse staff when needed.

Summary
The customer service associate provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with customers or company employees.

Competencies
* Customer and client communication excellence.
* Organizational skills.
* Problem solving ability
* Technical capacity with Microsoft Office and required software

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.