Customer Service / Call Center Representative in Greensburg, IN at Vaco

Date Posted: 2/17/2021

Job Snapshot

Job Description

Vaco Indianapolis has partnered with a company for a Customer Service/ Call Center Representative role!

This role will be located in-office in Greensburg, IN.

Specific Responsibilities Include

  • Meets and achieves department standards for phone availability/logged in times, quality audits, call handle ratio, and documenting call activity in the administration system.
  • Answers incoming telephone inquiries from customers or their representatives; validates the identity of the caller prior to any information being released.
  • Strives to resolve each inquiry and knows when to escalate calls to ensure exceptional service for the caller.

Skills & Experience Required

  • High School diploma or GED
  • Strong communication skills, including verbal and listening skills
  • Exceptional interpersonal and customer service skills with the ability to diffuse difficult service situations
  • Organized, detail oriented, and able to multi-task
  • Quick thinking to resolve inquiries and meet customers' needs
  • Excellent aptitude for math and understanding of income tax applications
  • Must be resourceful and effective in dealing with diverse situations
  • Proficient computer skills including keyboarding and various software packages such as MS Word and Excel and customer relationship management (CRM) applications