Customer Service / Call Center Representative in Greensburg, IN at Vaco

Job Description

Vaco Indianapolis has partnered with a company for a Customer Service/ Call Center Representative role!

This role will be located in-office in Greensburg, IN.

Specific Responsibilities Include

• Meets and achieves department standards for phone availability/logged in times, quality audits, call handle ratio, and documenting call activity in the administration system.
• Answers incoming telephone inquiries from customers or their representatives; validates the identity of the caller prior to any information being released.
• Strives to resolve each inquiry and knows when to escalate calls to ensure exceptional service for the caller.

Skills & Experience Required

• High School diploma or GED
• Strong communication skills, including verbal and listening skills
• Exceptional interpersonal and customer service skills with the ability to diffuse difficult service situations
• Organized, detail oriented, and able to multi-task
• Quick thinking to resolve inquiries and meet customers' needs
• Excellent aptitude for math and understanding of income tax applications
• Must be resourceful and effective in dealing with diverse situations
• Proficient computer skills including keyboarding and various software packages such as MS Word and Excel and customer relationship management (CRM) applications