Customer Service Rep (Dispute Processing)- Temp to Hire- $17/hr in Scripps Ranch at Vaco

Date Posted: 11/6/2020

Job Snapshot

Job Description

Job Title: Customer Service Rep (Dispute Processing)
Type: Temp to Hire, On-site
Pay: $17/hr
Location: Scripps Ranch
Job Description:

* Must be able to type 50 wpm (Unfortuantley, they will not hire if unable to type 50 wpm)

* Assist internal and external customers with requests and inquiries via mail, fax, email, and in person.
* May complete and process orders.
* Track orders as necessary for customers, run various reports as requested. Maintain accounting of all orders in order to comply with customer delivery expectations.
* May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
* Review and process consumer disputes received from external customers via phone, mail, fax, email, and in person.
* Maintain Individual Performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
* Perform proper security authentication to safeguard all Personal Identifying Information (PII)
* Scan and index correspondence into document retention system.
* Works under direct supervision and is competent to perform most aspects of the job independently, will ask questions when needed
* Follows guidelines and procedures.
* Active Listening - Giving full attention to what other people are saying, taking time to understand