Customer Service Representative – 3month contract - $16.50/hr. in Franklin, TN at Vaco

Date Posted: 3/23/2020

Job Snapshot

Job Description

Customer Service Coordinator - 3 month contract - $16.50/hr.

Location: Franklin, TN

Length: 3 month contract

Pay: $16.50/hr.

In this role, you will be responsible for inbound and outbound calling regarding copayments and patient consent. Resolves patient billing problems or concerns regarding copayments.

Accountable for outstanding customer service to all external and internal customers.
* Develops and maintains effective relationships through effective and timely communication.
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
* Addresses and resolves patient billing problems or concerns regarding copayments and authorization.
* Calls Patients and clinics for consent to ship orders and approval of copays.
* Calls and emails clinics to provide and obtain information pertinent to patient's medication orders.
* Receives patient calls and resolves issues regarding patient copay balance.
* Answers questions from patients regarding most recent payments not reflected on statements.
* Answers general billing related questions.
* Takes patient payments for copays and copay balance.
* Applies Primary and Secondary Insurance to patient profiles.
* Applies copay assistance cards and other assistance information to patient profiles.
* Adjudicates insurance claims.
* Assists with Patient Service Coordinator duties, as needed.
* Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
* Assist with various projects as assigned by direct supervisor.


* High school diploma/ GED required

* At least 2+ years experience in Customer Service in a call center environment

* Medical, Healthcare, or Pharmaceutical customer services experience desirable but not required