Customer Service Representative – 3month contract - $16.50/hr. in Franklin, TN at Vaco

Date Posted: 3/23/2020

Job Snapshot

Job Description

Customer Service Coordinator - 3 month contract - $16.50/hr.

Location: Franklin, TN

Length: 3 month contract

Pay: $16.50/hr.

Description
In this role, you will be responsible for inbound and outbound calling regarding copayments and patient consent. Resolves patient billing problems or concerns regarding copayments.

Responsibilities:
*
Accountable for outstanding customer service to all external and internal customers.
* Develops and maintains effective relationships through effective and timely communication.
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
* Addresses and resolves patient billing problems or concerns regarding copayments and authorization.
* Calls Patients and clinics for consent to ship orders and approval of copays.
* Calls and emails clinics to provide and obtain information pertinent to patient's medication orders.
* Receives patient calls and resolves issues regarding patient copay balance.
* Answers questions from patients regarding most recent payments not reflected on statements.
* Answers general billing related questions.
* Takes patient payments for copays and copay balance.
* Applies Primary and Secondary Insurance to patient profiles.
* Applies copay assistance cards and other assistance information to patient profiles.
* Adjudicates insurance claims.
* Assists with Patient Service Coordinator duties, as needed.
* Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
* Assist with various projects as assigned by direct supervisor.

Requirements:

* High school diploma/ GED required

* At least 2+ years experience in Customer Service in a call center environment

* Medical, Healthcare, or Pharmaceutical customer services experience desirable but not required