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Customer Service Representative - Contract to hire in Indianapolis, IN at Vaco

Date Posted: 9/16/2018

Job Snapshot

Job Description

Company located North Indianapolis has an opening for a Customer Service Representative for a contract to hire role.

Responsibilities include:

  • Meets and achieves department standards for phone availability/logged in times, quality audits, call handle ratio, and documenting call activity in the administration system.
  • Answers incoming telephone inquiries from customers or their representatives; validates the identity of the caller prior to any information being released.
  • Strives to resolve each inquiry and knows when to escalate calls to ensure exceptional service for the caller.
  • Distributes the appropriate service forms to customers, beneficiaries and agents via mail or fax, with instructions for completing and returning documents for processing.
  • Completes tasks such as return mail, 1035 transfer follow ups, and returning voicemails, in addition to completing requests for forms and address changes.
  • Participates in special projects that help support Contract Administration, Customer Service or Agency Service units, and may work on special project teams that cross department lines.

Skills & Experience Required

  • High School diploma or GED
  • Three to five years high volume call center experience
  • One to three years life insurance and/or annuity experience
  • One to three years customer service experience
  • Strong communication skills, including verbal and listening skills
  • Exceptional interpersonal and customer service skills with the ability to diffuse difficult service situations
  • Organized, detail oriented, and able to multi-task
  • Quick thinking to resolve inquiries and meet customers' needs